So, what is the #1 question I get from people who are nervous about private practice? There are variations; questions like…
“What do I do when I don’t have any clients?”
“What do I do when my day falls apart?”
“What do I do when people cancel?”
Well, yesterday was one of those days for me. Yes, even after almost 20 years you are going to have a day that is not what you expect or desire. For me, yesterday was a mix of unfortunate incidents.
When I glanced at my book over the weekend, the following Tuesday looked to be a good day. I had 11 people scheduled (I usually see 13, but I put in a lunch and I was going to cut out a little early).
On Monday morning (I have a 24 hour cancellation policy) I had 3 calls to reschedule for later in the week. Tuesday morning I got a call from my 8AM who woke up with a sick baby, and 20 minutes later I got a message from a client who woke with the flu but offered to come in anyway if I wanted her to (I did not). Finally, 2 hours before her appointment, I got a call from a client who was running late to the airport to fly to the west coast on vacation (ooops… she forgot to let me know).
So, there I sat with only 5 clients standing. What did I do, you ask?
Well, with regard to billing, here’s how it panned out…
- The three who gave enough notice I rescheduled into next week (I am booked the rest of this week)
- The one who was sick and the one with the sick child — I gave a pass to them and rescheduled (they are longstanding clients and are both very reliable)
- The last minute vacationer got a bill, and once she pays it, she’ll get another appointment
With regard to my time (I was sitting in the office anyway), here’s what I did…
- I caught up with my notes and billing
- I wrote a couple of blog posts
- I wrote 4 thank you cards and sent them to good referral sources
- I sent emails/letters to 10 people I think can send me (and my colleagues’) more referrals in the future
- I wrote an Ezine article
- I did 15 minutes of Mindfulness Meditation
- I left early, feeling very accomplished for the day, and spent the evening catching up with the DVR and a good book
I guess I could have spent the day worrying and “awfulizing” and questioning my decision to go into private practice (20 years ago). But I chose to do something more productive and less self-destructive. And you know what?…
Today my book is full!